Saturday 23 September 2017

Dinner Time Phone Calls


It’s never a good idea to ring a phone or internet provider when you’ve hungry kids around.

It’s just going to put life on hold for an hour while you listen to a tinny rendition of Lorde’s Team on repeat. Sorry Lorde but I now loathe your song.

But phone them I did when I realised my stagnant inbox was the result of my email account being shut down several days earlier.

Admittedly, it’s not as bad as the days with toddlers hovering round your feet, upending things and pooing their pants but still, hungry, bored kids are not ideal.

There’s always the option of putting the phone on speaker and going about the daily tasks with one hand, which is what I do – it’s all about multi-tasking after-all – but it’s rather hard peeling kumara with one hand and, no sooner have I put the phone down, then Lorde’s song abruptly ends and a man’s thick-foreign accent carries across the kitchen.

I drop what I am doing and lunge for the phone. I don’t know why I do this when they’ve kept me on hold listening to their bollocks entertainment. I’ve been through this before, including earlier that day; It’s all about delegation, you see. I phone up, give them my details and security passwords, they decide it’s too hard and likely to make them go past home time, so they forward my call onto someone else ‘who can help’. I am placed back on hold, which is when song number one on their playlist comes on. Someone answers and I repeat the problem before they interrupt to ask my passwords. They inform me I’ve been put through to the wrong department and the song starts up again. Repeat this times ten.

During this circular game, the kids approach for food and I remember dinner. The potato and kumara chips I chopped earlier to Lorde’s sound track are now crisp in the oven but I hadn’t got the veges or chicken on. I switch off the oven – dinner will have to be staggered tonight.

I am now onto a young Kiwi guy who sounds like he knows his stuff and – hurray - I can understand! He asks permission to take over my computer from his end and I call my very bored daughter over to watch the cursor magically fly around the screen off its own accord. She looks from the cursor to me in wonderment and mouths “Wh-at?”.

She knows to be quiet because mummy’s on the phone and keeps telling her noisy brothers to shush. They’re well over it though and whatever’s on the screen of the ipad is holding them enthralled, causing raucous exclamations. I’m done with telling them to be quiet – I’m sure the IT gurus have heard worse and I had to listen to Lorde on repeat for an hour, after-all, putting me off an iconic Kiwi singer.

While he is mucking round with my computer I take leave of my chair and make another attempt at dinner. He tells me the screen has frozen at his end and asks how things are looking my end. I am looking at a fry pan, but he doesn’t know that. I run back to the computer.

It appears the man has fixed my problem but he’s thorough – he wants to check something else. I want to go. The boys have emerged from their devises, and Missy has decided she’s had enough of being quiet. They are all making a racket and bemoaning their empty stomachs. I need to put the veges and chicken on and also need to go bathroom.

I am back in email-land and tell him politely, I no longer care about retrieving the last few days emails I’ve lost, and with a headache from the loud, tinny music, hang up and pick up where life left off an hour earlier.

I never did find out what song number two was but I hope I never do. 


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